Tuesday, February 19, 2008 12:42 PM
We do our best to continually patch bugs in Picasa and keep our Help Center comprehensive and up-to-date, but nobody's perfect. We know that folks are bound to come across bugs, stumbling blocks, or tricky technical questions when using our products. Thankfully, we've got a place where our most experienced users gather: the Picasa Help Group.
This community is comprised of power users, photo fanatics, and Google staff who actively share their expertise to help solve both simple and complex issues. If you run into an issue when using our products, it's likely that somebody else has asked the same question -- and, quite often, asked that question in our community forum. There have been over 20,000 questions and answers delivered in our help group over the past few years, so a simple keyword search will often retrieve the info you need in milliseconds, which is obviously much faster than our support team could ever hope to type.
If that doesn't work, don't hesitate to post a question or report in the "Tips and Advice" or "Something broken?" areas of our help group. We're thankful to have a band of super-knowledgeable Picasa users (tip o' the hat to "Onion," "Rhubarb," "Don L," "rcbrown," "AlexanderK," "Jim2," "jazzman," and all the rest) who do a great job answering questions quickly. They're the real stars of the group. Check out some of their thoughtful advice:
- Are you transferring photos to a new PC? This discussion should help you out.
- Having trouble connecting to Picasa Web Albums due to a proxy? Check out this post.
By the way, if you ever notice a little "G" badge next to some members, that's us... Google staff. While we can't respond to individual questions nearly as often as we like, we do keep a close eye on these Groups. One of the major ways we prioritize bug fixes or UI improvements is by listening to the feedback in this channel.